Windy Boxing Store Australia - Return and Refund Policy
Satisfaction Guarantee
At Windy Boxing Store AU, your satisfaction is our top priority. We are dedicated to offering only the highest quality products to ensure your complete satisfaction.
Return Eligibility
Condition for Returns: Products must be returned in their original condition and packaging. Items that have been used, damaged, or are not in their original condition are not eligible for a refund.
Return Process
Initiating a Return: To begin the return process, please email [email protected] with a detailed explanation for the return, including photos or videos.
Return Authorization Number (RA#): After reviewing your return request, if approved, we will issue an RA# and provide you with the necessary return details.
Shipping Your Return: Please use a trackable shipping service to send the item back to us, as we are not responsible for items lost in transit.
Refund Procedure
Inspection and Refund: Once we receive your returned item, we will inspect it and process your refund to the original payment method.
Shipping Costs: You are responsible for covering the return shipping costs, which are non-refundable. Should you receive a refund, the cost of return shipping will be deducted from your refund total.
Issues with Refunds
Delay in Processing: While refunds are typically processed immediately, please allow time for your bank or credit card company to process and post the refund.
Contact Us: If your refund has not appeared in your account after a reasonable time, please contact our customer support for further assistance.
Exchanges and Special Circumstances
Exchanges: We only offer exchanges for items that are defective or damaged. If you need an exchange, please contact us directly.
Gift Returns: Returns of items received as gifts will result in a refund to the original purchaser.
Additional Shipping Information
Further Details: For comprehensive shipping information, refer to our Shipping Policy page.
Delivery Times for Exchanges: Replaced and exchanged items are dispatched within 1-2 business days. If there are any delays, please contact our support team.
Tracking: Tracking numbers will be provided via email once they are available.
Address Corrections: If there is an error in the shipping address provided, notify us immediately. Corrections may not be feasible once the order has processed.
Order Cancellation
Cancellation Fee: Orders can only be cancelled before they are processed with a 15% cancellation fee applied. Once orders are processed or shipped, cancellation is not possible.
Important Notes
Non-Returnable Reasons: We cannot accept returns if the buyer changes their mind or finds the same item at a lower price elsewhere after purchase.
Need Assistance?
At Windy Boxing Store AU, we are dedicated to making your shopping experience smooth and enjoyable. If you have any questions or need assistance about our returns, refunds, or your specific order, please contact our customer service team. Ensuring your satisfaction is our foremost goal!
Thank you for choosing Windy Boxing Store AU, where we are committed to upholding our promise of quality and customer satisfaction.
Windy Boxing Store
Address: 235 10-11 Walking St. Pattaya, Bang Lamung District,
Chon Buri 20150, Thailand
Email: [email protected]
Phone: +66897484714
